Frequently Asked
Questions

“Nutrient” (nourishing component) plus “pharmaceutical-grade” (bioactive) = “Nutraceutical". Nutraceuticals are medical-grade, standardized, bio-optimized botanical ingredients. During the extraction and purification process, they’re held to exacting pharmaceutical-grade standards.

What makes Nutrafol’s nutraceutical ingredients stand out?

Not all ingredients are created equal. For better efficacy, our phytoactive nutraceuticals are:>

Standardized to contain guaranteed amounts of bioactive phytonutrients.

Tested for efficacy and healthy use in clinical studies showing specific bioactivities, health benefits and growth improvements.

Nutrafol uses high quality, standardized, clinically-tested and patented botanical nutraceutical ingredients.

Short answer: Yes!

Fun fact: Your hair type is determined by the shape of the follicle that your hair grows from. If your follicle is flat or more oval shaped, the curlier your hair, while the more circular the follicle is, the straighter the hair. Nutrafol includes nutrients needed by all hair types and textures in all their glory.

Nutrafol is suitable for most people from all walks of life. We have three natural formulations – two for women (*one specialized formula for menopause- pre, during and post, as well as hormonal imbalances like PCOS) and one for men, each designed to suit the unique needs of both sexes.

However, your health is why we're here, so we prefer to err on the side of caution. We do not recommend Nutrafol to anyone under the age of 18. Also, while we have no reason to believe it's harmful, there have not been enough studies for use to say it's suitable for women who may be pregnant or breastfeeding. If you have a medical condition, or are taking medications (especially anticoagulant and blood-thinning drugs), please consult with your physician before taking Nutrafol.

The day's of blaming your mother's father for hair loss are over. While grandpa might not be entirely off the hook (DNA does play an important part), we now know there's a lot more to blame. Things like toxins, pollution, UV exposure, over-styling, inflammation, oxidative stress, cortisol imbalances, and hormones can be the bad guy in your hair wellness journey too. All the good stuff we use in Nutrafol has been clinically proven to help your body deal with these impacts. You have enough to worry about as it is. We got this for you.

It's no surprise that men and women have different biochemical needs. For instance, men may produce more of the hair-damaging hormone DHT because they produce more testosterone, while women may produce less. Thanks to years of research, Nutrafol Men tackles this by boosting the amount of saw palmetto (a highly effective DHT blocker) to help the guys out. On the other hand, women often need more support against the harmful effects of stress, so Nutrafol Women is formulated like the Men's with patented stress adaptogens, plus the essential protein collagen. Later in life, as women transition into menopause, there is a quick decline in certain hormones like estrogen and, of course, there's even more oxidative stress involved that causes aging. Women's Balance provides extra support through ingredients like saw palmetto, Maca, and Astaxanthin.

At Nutrafol, you could say we're total nerds for hair science, always keeping up to date on the newest findings in hair health. Recent research reveals that hair thinning is due to many factors that affect us all—elevated cortisol (good ol' stress), male and female hormones (DHT, estrogen, progesterone), oxidative damage (styling), immune signaling dysregulation, environmental toxins and even just aging. Achieving healthier hair means you have to address it on a daily basis. Nutrafol Core makes that as simple as one does a day with botanical nutraceutical ingredients that are bio-optimized for their potent and unique properties. They’ve been clinically tested for efficacy in hair growth and overall wellness. Vitamins and minerals like biotin and zinc, as well as marine collagen (protein), are important for maintaining healthy hair because they support each other to provide necessary nutrients for your tresses. However, the rest of your body needs some backup and that's where our other ingredients come in. Think of it like watering a plant in sick soil. It doesn’t matter how much you water it if the roots are in an unhealthy environment. Same with a follicle – if you don’t address the underlying causes at the root, the follicle is unlikely to absorb and use the nourishment. 

Choosing to take control of your hair health is already a remarkable achievement. Congratulations! By taking a stand to do what you can to keep your hair, regardless of stage or age, you are already on the road to success.

Everyone is different. Generally, when someone begins their journey with Nutrafol, they start to see some results early on. But let’s be honest – patience, like hair, is something we all wish we had more of. Growing… hair… takes… time. It’s a complicated process. But there are things we can do to kick-start the action. There’s no magic pill here… just a great way to support wellness from within by nourishing the environment that makes hair happy.

Of course, consistency is key. If you take Nutrafol daily for 6 months, here’s a snapshot of what you’re likely to experience:

Month 1-3: Set the stage for growth. The botanicals and supportive nutrients are working to balance your system and target the factors affecting your hair. Month 3-6: Start seeing healthy hair growth.* Month 7+: Stay committed. Stay growing.

Commitment has its rewards. Our ingredients are shown to promote hair growth, more shine, better texture, stronger hair, and enhanced volume. In fact, many people tell us they experience better sleep, less stress, and clearer skin too - a little something we call side benefits.

*Results may vary.

It depends on what's going on up top. When we're young, our follicles are healthy and can contain multiple hairs at once. As time rolls on and we get older, our follicles can shrink and lose hairs as each life cycle completes. Over time, some of these follicles go dormant. Some of those follicles will die (RIP) and be replaced by shiny, smooth skin. Those that are still viable have the potential for regrowth. That's where we come in. When taken as directed, Nutrafol can wake those sleepy follicles up and get them moving and growing. By supporting your internal health and targeting these common imbalances that cause hair loss, within 3-4 months, our clients see a real reduction in excessive shedding. Within 4-6 months, the new growth begins and you'll notice those baby hairs filling in areas that had been thinning out. And as always, it never hurts to beat hair loss to the punch and fortify your follicles as soon as possible. Because good things take time. 

Even if you're not losing your hair, you can take Nutrafol to get a jump start on making your hair as resilient as you are. Nutrafol's Core formulas are designed to treat hair health from a holistic approach. The boosts you get from the antioxidant and anti-stress properties in Nutrafol's ingredients have been clinically-shown to improve hair growth and quality and keeping it right where it belongs. Basically, making you healthier inside makes you glow on the outside.

Sadly, even we haven't found the magic pill to cure all hair loss. As hair follicles shrink, they can become so small that your fibrotic tissue (a fancy way to say "your skin") will grow over it. You can tell this has happened when the skin gets shiny and smooth, which is normally great...just not for hair growth. When this happens, hair regrowth is not possible through internal solutions. Still, Nutrafol is formulated with ingredients to help combat triggers of the follicle-shrinking process such as DHT, so the hair you do have will thrive on.

If you're not sure if your follicles are still viable...contact us here and we'll help you figure it out. 

When we created Nutrafol, we weren't messing around. We designed our products to raise the bar in the world of supplements because that's what you deserve. Clean, powerful, no-nonsense nutraceuticals, formulated by doctors clinically-tested by people like you. We use high-quality, standardized, scientifically-bonafide ingredients that support your hair (and overall) health. Unlike other products on the market, we are the only product that takes a holistic approach to hair regrowth. By offering a multi-targeted solution, Nutrafol addresses health factors that cause hair loss or damage like stress, nutrient absorption, environmental toxins and energy to give your follicles a fighting chance to do their thing. Only the best for the one and only you.

Who doesn't love a good night's sleep? Or a little extra stress in their life. Well, you and your hair both. Many customers have reported other positive effects like better sleep, better mood, better skin, and nails. Our Women's Balance formula has added ingredients to help with those pesky hot flashes and mood irregularities. Oh, and did we mention improved libido? 

Nope. Nutrafol is 100% drug-free.

Since most of Nutrafol's ingredients are the purest ones provided by Mother Nature, it does not come with side effects that other pharmaceutical-based treatments do. In fact, our clinical study saw no reported side effect. You know, aside from the good stuff like great skin, better sleep and improved mood. We guess you could add "lots of compliments" to the list as well.

No, and we'd go back to the drawing board if it did! In fact, part of the inspiration behind Nutrafol was that one of our founders was seeking an alternative solution for his own hair growth issues after his experiencing years of sexual dysfunction caused by other therapies. Nutrafol is made from pure botanical ingredients and naturally-derived and is 100% drug-free. In fact, one of our key ingredients, saw palmetto, has been shown to support healthier libido. You're welcome :)

No, you will not wake up to a Teen Wolf situation after taking Nutrafol. Excess DHT can not only shrink scalp follicles, but it can also cause hair to show up in places you'd rather it not. It's kind of rude like that. Saw Palmetto, one of our most important ingredients, has been shown to reduce DHT activity, keeping your hair growing on that beautiful head of yours- and nowhere else.

We wanted as many people as possible to benefit from taking Nutrafol, we made it without the most common allergens and unnatural stuff like: GMOs, soy, eggs, dairy, gluten, milk, peanuts, shellfish, tree nuts, wheat, yeast, artificial flavors or artificial colors. As always, when you start a new regimen, pay attention to your body and how it makes you feel. Discontinue use and consult your doctor if it causes any discomfort or negative reactions.

PS- the capsules are plant-derived and made of vegetable-cellulose.

Nutrafol contains Vitamin A in the form of beta-carotene. Beta-carotene is a pro-vitamin, meaning it gets an “A” for versatility because it can be converted into active Vitamin A internally when the body signals it needs more. Vitamin A is an important nutrient for hair health, but unlike Vitamin A, beta-carotene has no set upper limit and can be taken safely, free from any worries of toxicity. Nutrafol contains beta-carotene at a level found to help prevent Vitamin A deficiency. That’s A+ news for your hair.

We source wild Cod from the protected, beautiful Norwegian waters of the North Atlantic.The marine collagen is derived from the skin and scales that would otherwise be unused or unconsumed.

Studies show that the smaller the molecule, the easier it is to migrate through the skin and serve as a biological messenger to trigger synthesis of new collagen fibers in injured tissue. That’s why we hydrolyze our marine collagen from large molecules (300,000 Daltons) to substantially smaller ones (2000 Daltons) so they can get to where they need to go more efficiently.

What doesn't stress do a number on? We all know that it negatively impacts a plethora of health factors but how? Basically, when you're stressed out, your body goes into that survival mode that has been with us since our hunter-gatherer days. Your body directs it's precious resources away from non-essentials like your hair because it needs that energy to get you through that big presentation or outrun a lion. Then your adrenals begin to pump out a hormone called cortisol, which not only damages your follicle, but disrupts other important stuff like your thyroid and hormones, which are must haves for hair growth. And let's not forget what it does to the growth-cycle of your hair, which it essentially rudely interrupts and sends it back to its regression phase. 

But all is not lost. The Core formulas' botanical stress adaptogens have been clinically-shown to help chronically-stressed adults put their cortisol levels back in place.

While our Core formulas address the whole enchilada when it comes to hair wellness, some of us need a little extra attention in some areas. Whether your liver needs some TLC or a good B-Boost should do the trick, we've got you covered. Not sure what you need? No worries! Our Hair Wellness Evaluation will help you sort it out.

As with our Core formulas, we recommend you carefully read the labels and be mindful of any discomfort that may occur while taking our targeted boosters. For those people who have a known allergy to the Asteraceae family of plants, please use caution when taking the Liver Support booster. This includes allergies to ragweed, chamomile, dandelion, mugwort, milk thistle, artichoke, and yellow dock.

If you have a known allergy to pineapple, please use caution before taking the Digestive Enzyme and consider consulting with your doctor first. Bromelain is derived from pineapples. Please consult with your doctor before making any changes to your supplement routine.

The FDA regulates prescription and over-the-counter drugs, not supplements. Nutrafol is a natural supplement that is 100% drug-free. That said, Nutrafol is manufactured in the USA in an FDA-certified facility that adheres to the requirements of the United States Food and Drug Administration (FDA) and uses Current Good Manufacturing Practices (CGMPs) to ensure its safety.

Nutrafol is manufactured in the USA in a Good Manufacturing Practices (GMP) certified facility. GMP are a set of guidelines outlining a system of manufacturing processes and procedures which gives you the assurance that Nutrafol is produced in a sterile environment and that it contains exactly what is written on the label.

The facility where Nutrafol is produced has been in business for over 20 years and is committed to meeting the ISO 9001:2008, NPA/NSF GMP, CCOF & QAI Organic and ISNA Halal standards that are consistent with FDA and international cGMP regulatory requirements. Our facilities are registered with the FDA, and inspected by the Department of Agriculture. We source the cleanest available ingredients and verify this by ensuring that they’re tested for proper identification, purity, and for the presence of heavy metals, pesticides and other chemicals. Testing of the final product for microbiological safety occurs before being packaged with every lot.

We use many plant-derived ingredients in our formulas. Plants are not always uniform in color so neither are our formulas. It’s perfectly natural to have slight variations in color from bottle to bottle due to our extensive use of botanicals. This color variation does not affect the performance of the formulas because our ingredients are standardized to ensure consistent potency and efficacy.

While some begin taking Nutrafol in reaction to what they see in the mirror and in their hairbrush, others prefer a “better safe than sorry” approach. Since we now know that poor hair health is the result of stress, hormones and age-related changes, our Core can be taken pre-emptively in an effort to counter those factors before they take a toll on your hair and your health. When it comes to follicle preservation, sooner really is better. Because prevention is much easier than restoration, it helps to get out in front of any issues and start thinking about the well-being of your hair health now.

It’s all about the science of measurement. Even the healthiest ingredients can’t be effective if they don’t add up to the proper dosage to make a difference. The efficacious amounts of our botanical ingredients, plus all the supporting nutrients, are only delivered to the extent that we measured in our clinical study if you take all 4 capsules as instructed. It’s the best way to ensure you’re getting the proper amounts of the good stuff. With that said, if you’re instructed by your doctor to take a different dosage, please follow your doctor’s advice.

Nutrafol is a fat-soluble supplement, meaning it needs to be taken with 6-7 grams of healthy fat in order to be best absorbed. You can get that easily in a handful of trail mix, a couple bites of avocado or a spoonful of your favorite nut butter. 

This depends on which products your GrowthPlan® includes. For your Core formula, anytime is a good time to take it as long as you pair it up with food for maximum absorption of its fat-soluble therapeutic ingredients. By choosing one meal a day, sticking with it and taking all 4 capsules at once – you’ll be way less likely to forget. Get into the routine of getting some control back – keep a bottle in the kitchen or at your desk, wherever you enjoy that daily meal.

If you have Targeted Boosters in your GrowthPlan® as well, please refer to the directions on the bottle for each Booster you’re taking.

Yes, go ahead: Core Formulas, Liver Support, Stress Adaptogen, DHT Inhibitor. No, please don't: Hairbiotic, Digestive Enzyme, Sugar Balance (These formulas are in time-release capsules that need to be taken whole in order to get the small intestine, where they need to go to do their thing.) 

As with most great success stories, consistency is key. Nutrafol builds in your system over time to bring your body back to homeostasis, so taking Nutrafol daily for at least six months will optimize its benefits. However, since it does have an accumulative effect in your system, you could miss up to a week without seeing an interruption in your progress. 

We have clinically-tested the Nutrafol Women's formula for efficacy and can only attest that 4 capsules will have an effect. We know everyone wants to see results as quickly as possible, but real progress takes time. Based on the potency of our ingredients, we do not advise taking more than the recommended dose, or "loading dose." For the same reason, while it’s possible some people may find they can use fewer than 4 capsules, at this time we do not recommend taking a lower dose of Nutrafol unless advised by a medical professional.

If you went to the gym and started seeing that six-pack after a couple of months, you'd be thrilled! But if you stopped

You can approach your hair wellness however you'd like! You still with a basic Core formula or pair it with your recommended Targeted Boosters. When you take our Hair Wellness Evaluation, our personalized GrowthPlan® is curated exclusively for you and for your hair’s needs based on our assessment of your answers. Our Core formula is essential as the foundation of your hair growth strategy to multi-target various triggers of compromised hair growth, while your Targeted Boosters provide you with whatever extra support you may need. We all need a little boost from time to time, so you can take the Evaluation every few months and change things up if you'd like.

It’s ok if you miss a few days of your Boosters. But remember that consistency is key, especially if you are trying to support the systems in the body linked to hair health. The Targeted Boosters are designed to promote your best possible results by providing full body support for the systems in need when it comes to overall health and hair wellness

Nutrafol Core is for adult usage only (18+ years old) so please keep out of reach of children. It’s also not suitable for women who are or may become pregnant or women who are breastfeeding. If you have a medical condition or taking prescription medications, it is always advisable to consult your doctor prior to using any new dietary supplement, including our Core formulas.

Blood thinners: Several plant actives in our Core formulas are known natural blood thinners that improve blood flow and circulation. Therefore if you are prone to bleeding episodes, have a blood condition or you’re taking blood thinning, anticoagulant or antiplatelet drugs (Warfarin, Plavix, Heparin, etc.) – you need to be careful with ingesting any additional natural blood thinners and should consult with your doctor before considering Nutrafol Core.

Hormone-sensitive conditions in women: Saw palmetto is an ingredient in our Core formulas. Unlike proven phytoestrogens from dietary plants (e.g. soy), saw palmetto’s main effect is not on estrogen, but on testosterone. Its main effect is on androgen receptors and on blocking the 5-a reductase enzyme to prevent the conversion of testosterone to dihydrotestosterone – the primary hair-damaging hormone that acts on follicles as a trigger for hair thinning in genetically predisposed individuals.

However, if you have or have had a hormone responsive cancer, it is important to speak to your doctor before making decisions regarding any herbal supplements.

Nutrafol Targeted Boosters are for adult usage only (18+ years old) so please keep out of reach of children. If you are pregnant, breastfeeding, have a medical condition, or you’re taking prescription medications, it is always advisable to consult your doctor prior to using any new dietary supplement.

Blood thinners: Some plant actives in the Stress Adaptogen may affect the performance of Warfarin (Coumadin). If you are taking this medication, you should consult with your doctor before considering the Stress Adaptogen.

Blood glucose medications: Some of the minerals in the Sugar Balance are known to have a positive effect on blood glucose metabolism. If you are already taking medications to control your blood sugar, you should consult with your doctor before considering the Sugar Balance.

Antibiotic medications: Antibiotics function to remove harmful pathogens from the body. It’s generally advised that probiotics be taken at least 6 hours away from an antibiotic. Please consult with your providing physician for more information.

In general, the ingredients in Nutrafol do not interfere with our pharmaceutical and supplemental friends (or foes), mostly because the other guys mainly target one aspect of poor hair health, while we multi-target the various causes. We went the extra mile to make sure that your GrowthPlan® is as comprehensive a solution as possible and we’re happy to double check whatever else you’re taking to make sure you are not taking any nutrient in excess of the RDA (recommended daily allowance).

When it comes to topical treatments, you’re welcome to continue with any topical products you may be using if they are working for you at this time. As always, if you are on prescription medications, we recommend talking to your doctor before starting any new dietary supplement, including Nutrafol.

Technically yes, but we don't recommend it. We use 3000 mcg of high-quality Biotin, and there's no research saying that excess Biotin will help. In fact, some customers who get too much Biotin can experience acne breakouts and rashes. Your hair and skin should look great together!

A well-balanced, happy thyroid is absolutely necessary for healthy hair growth. When it's out of whack, it can be a hidden cause contributing to poor hair health. There are no known problems taking Nutrafol with thyroid medications. In fact, one of our co-founders is a thyroid cancer survivor who takes his Synthroid along with his Nutrafol every day. And, bonus fact- some of our ingredients like Ashwagandha and Selenium – are actually known to improve support and boost healthy thyroid function.

As always, if you have a medical condition or are taking prescription medications, we advise you consult with your doctor before beginning any new dietary supplement, including Nutrafol. We may be risk-takers, but never when it comes to your health!

If you’ve been prescribed an antibiotic, please consult your doctor before using Nutrafol products or any other supplements during your course of antibiotics. Leading medical advice recommends that antibiotics be taken several hours apart from all other medications and supplements, including probiotics.

There's only one you and you're crushing it all day, but we all need a little extra help sometimes. Whether it's genetics, environmental factors, diet or hormones, our *growth plan assessment* can determine where you need some support and recommend a personalized GrowthPlan just for you. We got your back (and hair).

The Nutrafol GrowthPlan® is everything you need to grow to your fullest potential- a custom collection of natural products, a comprehensive support system and our own brand

It all starts with your personalized GrowthPlan® - a customized subscription that includes a Core formula and two Targeted Boosters for customized support (if they’re needed based on your Hair Wellness Evaluation). Your subscription also gives you access to our full range of products, available for individual purchase later this year.

We also know that sometimes, you need some undivided attention to get to the root of your hair health. (Sorry, we can't help ourselves.)

We’re here for you beyond bringing you natural, effective hair growth products. Your subscription also includes access to 1-on-1 consultations with the amazing staff of naturopathic doctors, insights from our expert assessment tools, and inspiring content to help you succeed- everything you need to keep growing.

It starts when you take our Hair Wellness Evaluation. We first recommend a Core formula, which is the foundation to your path to hair wellness, as it multi-targets various triggers of compromised hair health with powerful nutraceuticals and essential nutrients for overall health. Next up, we determine the main two areas where you need a little extra support and recommend Targeted Boosters. The Targeted Boosters help support the body further by focusing on the specific internal systems that are linked to hair wellness. Most people will need Boosters, but it’s possible that your evaluation may indicate that you don’t need any specific support apart from your Core formula. In which case, go you!

At the end, you're able to sign up for a subscription for your personalized GrowthPlan. Here’s where you become part of our growing community of hair-growing heroes.

Our naturopathic doctors and hair health experts are here to guide you along the way to ensure your best possible progress. You have access to 1-on-1 phone consultations with of naturopathic doctors as much as you'd like. Our docs will get to know you a little better and provide even more personalized advice to help you out along the way.

We're here for you all the way and as you grow, so will we. We'll always be adding products and optimizing our formulas with the latest in proven hair-science, so stay tuned. 

Our team consists of licensed Naturopathic Doctors who are specifically trained in integrative hair health. A Naturopathic Doctor is an integrative doctor trained in both conventional and natural medicine. They take a holistic approach to wellness in which they aim to find the root cause of a problem and focus on supporting the whole body. Common modalities used are lifestyle management, nutrition therapy, nutraceuticals, and botanical medicine. Their extensive level of education sets them apart from naturopaths, holistic health practitioners, and health coaches who receive certifications rather than degrees.

Just like with any doctor, the best way for them to help you is to get to know you better. When our doctors get to know you, they can offer even more insight into what your unique hair wellness needs may be. During our phone consultations, a doctor from our team will review your hair health history and lifestyle practices like duration/frequency of exercise, stress management, and nutrition. Since any kind of health management is an ongoing process, so is our support. That's why our doctors and hair health experts will be with you whenever you need to answer your questions and help you track your progress.

Look, we want to get to know you, but your doctor knows you best. If you're unsure of anything or have any health conditions that you need to be vigilant about, please heed their advice first. If you want any information about Nutrafol and our products to bring to them, just email us at support@nutrafol.com and we'll be more than happy to supply you with it. 

Over time, you change, you evolve, you outgrow of some questions fashion choices. As your body changes, so can your GrowthPlan. If you feel like the targeted boosters have done their job or would like to try something new, we're here to help you re-evaluate your needs and see how else we can help you become a fine-tuned, bountifully-tressed growing machine.

When you take the Hair Wellness Evaluation, it assesses your answers around your health, hormones, metabolism, and other factors to carefully curate a GrowthPlan® just for you. However, some people may feel that they need additional or different products based on their own research and knowledge of their medical history. If you're interested in switching things up a bit, please contact our Customer Experience team at support@nutrafol.com and we'll help you build the plan of your dreams. 

Yep! We believe you’ll see your best progress if you use your entire GrowthPlan®, but if you’d like to make changes to it, just reach out to our Customer Experience team at support@nutrafol.com. 

Our Targeted Boosters are only available as part of your subscription GrowthPlan® at this time. While it's not unsafe, we don't recommend taking supplements that aren't necessary to your health. If a system in your body is functioning properly, we recommend letting it do it's thing and focusing on the areas that could use a little extra love.

Yes, you can purchase one-time orders of our Core Formulas for $88 a bottle, but we have to say you'd be missing out. When you subscribe, you get access to our full line of products like a personalized GrowthPlan, Targeted Boosters and topicals (coming soon!), as well as access to 1-on-1 consulttions with our amazing staff of naturopathic doctors. Plus, consistency is crucial to success with Nutrafol, so our auto-shipment plan keeps your regimen coming to your front door without having to worry about reordering every month. You can also customize your plan to ship what you need, when you need it. Our dedicted Customer Experience Team is waiting to help you create a plan just as unique as you are. You can pause or cancel at any time. Oh, and it's only $79 a shipment for Core Formulas, in case that helps.

We're just as stoked as you are to get you started on your hair wellness journey. When your order is placed, it takes 1-2 business days to get it processed, packaged and ready to go. Once we ship it, packages usually take 3-7 business to arrive. If your a subscriber, orders process automatically every month on the (insert billing date info when confirmed). If you are leaving town or need to update your address or ship date before your next order you can email us at support@nutrafol.com or call us at (888) 454-3320

No, no and nope. Shipping is free to US customers. We encourage international customers to contact us before placing your order for shipping options. We are not responsible for any duties or delays with customs, so please review your tracking information and contact them if there is an issue with delivery. 

We accept: Visa, Mastercard, American Express, Discover, PayPal

You can also pay us... compliments! We love to hear about your positive Nutrafol progress on social media. Join the #Nutrafam and follow us on Instagram @nutrafol. Tag us in your stories and posts and we'll share the love on our Instagram.

Yes, we do store payment information on your account and in our system to keep your orders going out like clockwork. But have no fear- we guard it like our own and keep it encrypted. Nothing is more important to us than your safety and privacy, which is why our payment system is state-of-the-art secure. As always, we're happy to answer any questions and give you peace of mind. Just email us at support@nutrafol.com.

Your hair health journey begins as soon as you place your first order. That’s when we charge your payment of choice. From there, we keep you on track by billing you monthly. Don't worry, we will only bill you when we are shipping you your next order. However, if you ever need to hold an order, change your monthly billing date, pause or cancel your subscription, you can do so on your account page under "My Subscription.

Hey, stuff happens. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange up to 30 days from the date of purchase. 

Any product you return must be in the same condition you received it and in the original packaging. To request a return, please let us know by emailing us at support@nutrafol.com

We're growing and we're doing it fast. As of now, we ship to a limited group of international countries, some for logistical reasons and some for regulations on certain ingredients we use. It's our dream to bring Nutrafol to as many countries as possible, but if you're not sure that we ship to you, just contact our Customer Experience team and we'll answer all your questions.

While we do ship to P.O. Boxes, we are unable to ship to APO and DPO boxes at this time. We're sorry for any disappointment there :(

Absolutely! Where you grow, we go. When you log into your account on our website (look for the little faceless person at the top right corner), head straight to your "Address Book." Enter your new address there. Heads up- any orders that have already processed before you change your new address will go to the previous one, so please contact the customer experience team ASAP if you need to make a change.

Parting is such sweet sorrow, but that doesn't mean we're not committed to helping you out to the end. You can cancel your plan at anytime by going to your account page, Selecting "My Subscription" and clicking "View." on your plan.

...but one last thing before you go. If you're moving on because you feel like Nutrafol isn't working for you, please chat with us first. Your success is our main goal, so we'd love to put you in touch with one of our naturopathic doctors for a 1-on-1 evaluation to see if there isn't more we can do for you. Their diagnostic tools and incredible insight may reveal certain health or enviornmental factors that could be holding you back on your path to hair happiness. At the very least, learning about why Nutrafol isn't working for some will only make us better as we grow, so your feedback is invaluable to us.   

Whether you're going on a trip of have a closet full of extra supply, you've got options and we've got you covered! You can skip your next order, pause your shipments for a bit or cancel your subscription altogether. Whatever your reason or method of choice, you can do so by going to your account page, selecting "My Subscription" and clicking "View" on your plan. 

We got this. YOU got this.

Of course! This is about and what you need and sometimes, you just need a pause. You can pause your plan for 30 days at a time as many times as you need. Just go to your account page, select "My Subscription" and click "View" on your subscription.

Once you cancel your subscription, it's gone, baby, gone. You may want to consider simply pausing your subscription instead to maintain your current pricing, which you can do for as long as you like. But if you do prefer to cancel, you can create a brand new subscription in the future (just keep in mind that the pricing and terms of a future subscription may be different than your current one). If we can help with this or you have more questions, just contact us. We have all the answers.

Ugh, it's a pain when that happens, but it can happen all the same. When it does, we'll keep you right on track with your hair health journey. If your order hasn't arrived in 3-7 business days from the day it shipped out (which you can find on your tracking info), or there's somethig wrong with it, reach out to our Customer Experience team as soon as you can. We'll get a replacement order out to you right away.